New Customer Onboarding

AI-Powered Customer Support Setup
Omni Support
omnisupport.ai

1 Company Information

Company name
Website URL(s)
Brief description of your business
What products / services do you sell?
Who are your typical customers? e.g. contractors, homeowners, trade accounts

2 Business Hours & Location

Country  
Timezone e.g. Europe/London, America/New_York
Weekday hours e.g. 09:00 – 17:00
Saturday hours Leave blank if closed
Sunday hours Leave blank if closed
Regular closures? e.g. bank holidays, Christmas shutdown

3 Currency & Language

Currency e.g. GBP, USD, EUR
AI accent / pronunciation style British, American, or neutral

4 Phone Numbers

List each phone number you want the AI to answer, with the brand or site it represents.

Phone number (with country code)Brand / site

5 Knowledge Base & Reference Materials

To build your AI agent, we need to understand your business, products, and how you currently handle customer enquiries. Please share any existing materials you have — we'll use AI to process them and come back with a tailored proposal for your review.

Please share any of the following that you have (links, PDFs, or documents all work):
• Knowledge base / help centre articles
• FAQ pages or product guides
• Call handling scripts or training materials
• Internal wiki or process documentation
• Delivery, returns, or warranty policies
• Any other reference material your support team uses
Anything else you'd like the AI to know about your business?

6 Existing Systems

We'll integrate with your existing tools so the AI can look up orders, create support tickets, and handle webchat. Just tell us what you use — we'll follow up on the technical details separately.

Order / inventory management (ERP) e.g. Brightpearl, NetSuite, Shopify, SAP
Customer support / ticketing e.g. Freshdesk, Zendesk, HubSpot
Webchat e.g. Freshchat, Intercom, LiveChat
Phone system / telephony e.g. Twilio, VoIP provider, landline
E-commerce platform e.g. Shopify, WooCommerce, Magento, custom-built